I’m in the middle of reading The Power of Moments by Chip Heath and Dan Heath. The premise of the book dives into what makes a moment memorable and how can we make more moments that matter.
The book goes on to say that people assess their overall experiences based on the peaks (the best), the pits (the worst, but can be turned into a peak), and the transitions (beginning and end). When a person thinks of an experience, these will be the moments they remember.
How can we as kidmin leaders think through these areas in regards to our environments to make sure we're leaving a positive impression? Here are a few questions I’m mentally asking myself.
Is our environment clean, tidy, and pleasant smelling?
Is our check-in process easy, and are there people to assist with check-in?
Is there adequate signage in the halls?
Are the halls visually engaging to kids?
Are small group leaders in rooms ready to receive kids?
Are the small group rooms clean and organized?
Are the small group leaders engaging with kids upon their arrival?
Are the introductory activities engaging for kids?
Is the curriculum organized so that there is a “peak” activity in small group? (Not every activity can be home run, but is there one that will engage and excite the kids to help illustrate the lesson?)
What is the “peak” moment in large group? Is it worship? storytelling? intro or exit skit?
Is there a “peak” moment with each child? Did a child feel cared for and seen?
Pits: Can we turn a pit into a peak?
Child with separation anxiety: Were parents asked for advice on how to soothe child? Was adequate attention given to the child? Was there an attempt to redirect child with activities? Were parents notified if crying persisted?
Child with disruptive behavior: Was there an attempt to redirect child with activities? Did small group leader try coaching the child? Is there a plan of action if this persists on a weekly basis?
Hurt child: Depending on the severity of the injury, was proper medical care given? Were parents called? Was an incident report provided to a parent?
Was all artwork/crafts given to parents/child upon leaving?
Did small group leaders engage with parents at the door to give positive feedback about the child and also brief information on what he or she learned?
Did parents receive all take home resources along with instructions on how to use them?
Were postcards written by small group leaders to any new kids, kids who have out for more than two weeks, or a child with a birthday?
I highly recommend that if you work with kids or teens in any type of church environment, that you pick up a copy of The Power of Moments!